A little note about getting your happy post to you 💌

At Olivia’s Little Joys, we take lots of care when packing your order, because we want your cards to arrive safely and ready to bring a little joy to someone special.

📮 Shipping

All orders are sent with Royal Mail, and you can choose between 24-hour or 48-hour delivery at checkout.

We aim to pack and send your order the same day or within 24 hours of your purchase. Once your parcel has left us, delivery times are in the hands of Royal Mail, so while we’ll always do our best to get your order to you quickly, we can only deliver as fast as our lovely couriers allow.

How your order will be packaged

For orders of up to 10 greetings cards, your cards will be carefully packed in a letterbox-sized box, so there’s no need to wait in for your postie.

Orders of 11 cards or more will be sent in a larger parcel box.

We take care to make sure everything is safely and securely packaged before it leaves our little corner of the world.

💕 Returns

We hope you absolutely love your Olivia’s Little Joys order. However, if you’re not completely happy with your purchase, we offer a 14-day return period from the date your order is received.

If you’d like to arrange a return, simply email rosanna@oliviaslittlejoys.com with your order details and some information about why you’d like to return your item. Please include images of the item where appropriate.

We’ll then provide you with the details you need to send your order back.

Please note that all returns must be authorised by us before being sent back.

To be eligible for a return, items must be:

• In their original packaging
• Unused and still sealed
• Returned in a resalable condition

The cost of returning an unwanted item is the responsibility of the customer.

🌸 Something not quite right?

Although we package every order with lots of care, sometimes things can happen along the way.

If your order arrives damaged or faulty, please email us at rosanna@oliviaslittlejoys.com within 2 days of receiving your order. Please include your order details along with clear photos of the damage or fault.

We’ll make sure it’s put right for you and will arrange either a replacement or a full refund.

Please get in touch with us before sending any damaged or faulty items back, as all returns need to be authorised first.

💌 We’re here to help

If you have any questions about your order, delivery or returns, please don’t hesitate to get in touch.

rosanna@oliviaslittlejoys.com

Thank you so much for supporting Olivia’s Little Joys — every order really does mean the world to us.